Use Ragen for: Customer Support

Your team will stop losing 2 hours a day searching for information

10+ AI Models
24/7 Availability
100% Your data

Why Ragen?

We give European companies AI that runs on their terms.

Your data, your infrastructure.

Your data, your rules

Documents, conversations, customer data - everything stays in your infrastructure. No external server has access.

No vendor lock-in

OpenAI, Anthropic, Google, Ollama - choose your model and switch anytime. Your company isn't tied to one provider's decisions.

Built for European businesses

Data residency in the EU. Full GDPR, NIS2 and DORA compliance. Multilingual support across 24+ EU languages. Hosting in EU data centers.

Available as on-premise install on your infrastructure or in secure EU cloud. You decide.

Ragen Assistant

Upload procedures, offers, invoices, company documents. Talk to it like a coworker.

Instant answers, zero searching

Your team asks a question - the AI finds the answer in your company documents in seconds. No more digging through folders or pinging colleagues.

New hires ask the AI, not you

Remote teams, different departments, new people - everyone gets the same accurate information instantly. Without waiting for someone to reply.

Control who sees what

Give the right people access to the right knowledge. Simple permissions that keep your data organized and secure.

Your brand, your voice

Configure how the AI responds - tone, style, depth. It represents your company exactly the way you want, every single time.

Better decisions, faster

Your sales rep gets the answer before the client call - not after. Everyone on the team works with up-to-date information, without waiting for replies. Ragen finds the right answer even when a question is phrased differently from the source document, as well as for exact references like invoice numbers, product codes or case IDs.

Knowledge that spreads itself

Stop repeating yourself. The AI shares organizational knowledge so your experts can focus on what matters most.

No IT, no training

Everyone in the company uses it intuitively from day one. Zero post-deployment setup. Works right away.

Specialized Assistants

One assistant for HR. Another for Sales. Each knows exactly what to do.

HR Assistant Sales Assistant Support Assistant Compliance Assistant

Tailored to the Task

The HR assistant knows leave policies and regulations. The Sales assistant knows offers, pricing, and client history. Each focused on what matters - no noise.

Share With One Click

A new assistant reaches selected team members instantly. New salesperson on Monday - using the Sales assistant by Wednesday.

Full Access Control

You decide who sees which assistant. The executive assistant isn't visible to the whole company. Simple setup, zero leak risk.

Updates Itself

Upload a new price list - the Sales assistant knows immediately. Zero manual updates.

How many assistants does your company need?

Book a Consultation

Powered by AI that understands context

Ragen Chatbot

Your customers get accurate, helpful answers 24/7 - without waiting in a queue. The chatbot knows your products, policies and FAQs better than most employees.

Live in Minutes
One line of code on your website. That's it. Your AI-powered support agent starts helping customers immediately.
Enterprise-Grade Security
Every conversation is encrypted end-to-end. Your customers' data is protected, and your brand reputation stays intact.
Learn From Every Conversation
Every customer interaction is saved and searchable. Spot trends, identify gaps in your content, and continuously improve.

Customer Support That Never Sleeps

Smart Product Recommendations
Your chatbot guides customers to exactly what they need - increasing average order value and reducing support tickets at the same time.
Works With Your Stack
Our team helps you connect Ragen Chatbot to your existing tools. No disruption, no learning curve - just smarter customer interactions.
Built-In Quality Control
Automatic spam filtering keeps conversations clean and relevant, so your team can focus on real customer needs.
Gets Smarter Over Time
Customers rate every response. The AI learns what works and adjusts - delivering increasingly accurate and personalized answers.

Prepare Your Business For

The Age of AI Agents

AI Agents don't just answer questions - they take action. They handle complex workflows, make decisions, and complete tasks autonomously, so your team can focus on high-value work. Here's what our AI Agents are already doing for businesses like yours:

24/7 Customer Support Agent

Handles complex inquiries across all channels. Understands context, remembers history, and delivers personalized responses - without human intervention.

Process Automation Agent

Automates repetitive tasks like invoice processing, onboarding workflows, and data entry. Adapts in real-time based on changing conditions.

Always-On Operations Agent

Works around the clock without breaks or errors. Keeps operations running smoothly while your team focuses on strategy and growth.

Real-world results

Real problems, real results

Ragen works differently depending on your business. See how companies across Europe are using it today.

๐Ÿ“‰ HR inquiries: -60%

The HR team stops answering the same questions.

Employees ask the AI about leave policies, procedures and benefits. HR answers once - by uploading a document. The AI handles the rest, 24/7. Each department gets its own assistant with access only to what it needs.

Verified in: manufacturing, financial services, IT services

Also used for: Sales teams, onboarding, compliance, operations

Not sure which use case fits your business?

In 30 minutes we'll figure it out together.

Book a consultation

Connected Tools

Ask about a file from Drive, a deal in HubSpot, and a task in ClickUp - in one message

No tab switching, no context loss. Your assistant sees all your tools at once.

Slack

Monitor channels, search conversations, and get instant updates from your team's Slack workspace.

Notion

Connect with knowledge bases, documents, and projects in Notion. Everything accessible to your assistant.

BaseLinker

Coming soon

Manage orders, inventory and multi-channel sales directly from your AI assistant. (Popular in CEE e-commerce.)

KSeF

Coming soon

Integration with Poland's National e-Invoice System (KSeF) - mandatory for companies invoicing in Poland. Issue, receive and verify e-invoices through your AI assistant.

More Coming Soon

We're adding new integrations regularly. Tell us what you need.

Want to see how your AI assistant pulls data from all your tools in real-time?

Book a Consultation

Full Control Panel

Everything You Need to Manage AI at Scale

Monitor costs, organize teams, and manage your knowledge base - all from one dashboard. No guesswork, no surprises.

Use the best AI model for each task. Switch between OpenAI, Google, Anthropic, Perplexity, and more - no vendor lock-in.

Choose Your AI Model

6 models available

Switch between providers anytime. Use the best model for each task.

OPENAI

GPT-5.2 Thinking
GPT-5.2 Instant

GOOGLE

Gemini 3 Flash
default

ANTHROPIC

Claude Sonnet 4.6
Claude Opus 4.6

PERPLEXITY

Perplexity Sonar Pro

Admin Panel

Full control over AI in your organization

Ragen Admin is the central place to manage users, models, and costs. Everything you need to safely roll out AI across the company - without losing control of budgets or access.

Budgets & limits

Define monthly spend limits per model, team, and user. The system automatically blocks requests once a threshold is hit.

Model management

Enable or disable models available to users. Decide who gets access to premium models and who is limited to cheaper ones.

Users & organizations

Manage accounts, roles, and invitations. Create organizations and teams with their own permissions and quotas.

AI usage analytics

Track token usage, costs, and user activity in real time. See exactly who is using AI in your company - and how.

Knowledge Base Scoring

Every document gets a relevance score. See the quality of your knowledge base documents and optimize content for better results.

Activity log

Full audit log of every administrative action. Required for compliance and essential during security incidents.

Monthly budgets per model

Set a hard spending cap for each model independently - GPT-4, Claude, Gemini, or local Ollama. No more invoice surprises or runaway token usage.

Security

Your data stays secure

Your data is encrypted and stays in a secure cloud or your own infrastructure. Meet compliance requirements, protect trade secrets, and keep full control over who has access to what.

Message encryption

Every conversation with the assistant is encrypted. Your queries and responses stay confidential - inaccessible to anyone outside your organization.

Your data, your network

Documents, conversations and AI models stay behind your firewall. Deploy on Ragen Cloud (EU servers) or on-premise on your own AWS, Azure or GCP infrastructure. No data leaves for external systems without your consent.

No vendor lock-in

OpenAI, Azure, Anthropic, Google Vertex, AWS Bedrock, Ollama. Switch model providers without changing the system - your data and configuration stay with you.

Roles and permissions per department

Every employee sees only what they're authorized to access. Manage permissions at the department, team or individual user level.

SSO and access control

Sign employees in via Google Workspace, Microsoft Entra ID or SAML. When someone leaves the company, they lose AI access automatically - no manual lists, no risk of an ex-employee still holding the keys to your knowledge base.

Enterprise compliance ready

Meet GDPR, NIS2, DORA, SOC2, HIPAA and industry-specific regulations. Your compliance team will approve it.

Built for teams that move fast

Everything Your Team Needs to Win With AI

Works Everywhere

Desktop, tablet, phone - your team accesses company knowledge from anywhere. On the train, in a meeting, or at their desk. No barriers.

Ragen Assistant

Blazing Fast Responses

Answers in seconds, not minutes. Our system is optimized so your team never waits - because every second counts when a customer is on the line.

performance

Your Data, Protected

Enterprise-grade encryption, regular security audits, and GDPR compliance. Your company data is safe - we stake our reputation on it.

Security

API & TypeScript SDK documentation

REST API and the official TypeScript SDK (@ragenai/sdk) โ€” OpenAI-compatible shape. Build custom integrations and automate workflows exactly the way your business needs.

ask.ts
@ragenai/sdk
import { Ragen } from "@ragenai/sdk";

const ragen = new Ragen({ apiKey: process.env.RAGEN_API_KEY });

const completion = await ragen.chat.completions.create({
  assistantId: "asst_...",
  messages: [
    { role: "user", content: "How do I fill out the vacation form?" }
  ],
});

console.log(completion.choices[0].message.content);

FAQ

Frequently Asked Questions

If you have any questions, please don't hesitate to contact us.

What can Ragen actually do for my business?
Ragen turns your company documents into an AI-powered knowledge base that anyone on your team can query instantly.

Faster Decisions: Your team gets accurate answers in seconds instead of hours spent searching through files and asking colleagues.

Better Customer Experience: Deploy an AI chatbot that knows your products and policies - available 24/7 with personalized, context-aware responses.

Higher Productivity: Automate information retrieval and repetitive tasks so your team can focus on work that actually moves the needle.

Read more: What is RAG and how does it work in a company? โ†’
How quickly can we get started?
Fast. Book a 30-minute consultation and we'll show you how it works with your specific use case. Most teams are up and running within days, not months.
Is Ragen safe for my company data?
Absolutely. Ragen is GDPR-compliant, encrypts data, and controls access at the team and role level. For companies with the highest security requirements, we offer on-premise installation - your data never leaves your infrastructure.
How many people can use Ragen at the same time?
No limits. Ragen is designed for teams of any size - from small businesses to enterprises with thousands of employees. You can create teams, assign roles, and control who has access to what information.
How is Ragen different from ChatGPT?
ChatGPT is a general-purpose AI assistant trained on the internet. Ragen is a company AI assistant that knows your business specifically.

A few things that make it meaningfully different:

It answers from your documents - not general internet knowledge. Upload your procedures, policies, contracts, and knowledge base. Ragen answers from those.

It finds the right document even when you phrase the question differently from how it was written. Ask "how do I cancel?" and Ragen finds the policy that says "terminating your plan." Ask for invoice FV-2024-001 by number and it finds exactly that document - not a conceptually similar one.

Long documents don't get lost. A 200-page contract is as findable as a one-page memo, because Ragen understands what each document is about as a whole - not just which words appear inside.

Plus: access control per department, integrations with your existing tools, and the ability to deploy a customer-facing chatbot - all from one platform.
Can I track how my team uses AI?
Yes. Ragen Admin shows detailed statistics - how many queries each team makes, which models are most used, and how trends change over time. This helps optimize costs and measure ROI on your AI investment.
Where can I deploy Ragen?
Anywhere you need it. Use our cloud platform for quick setup, or install Ragen on your own infrastructure for complete data control. It works with AWS, Azure, Google Cloud, or your own servers. Your team uses the AI Assistant, and your customers interact with the Chatbot on your website.
What AI models does Ragen support?
Ragen works with leading AI models - OpenAI (GPT-5.4, GPT-5.4 nano, GPT-5.3 chat), Anthropic (Claude Opus 4.6, Claude Sonnet 4.6, Claude Haiku 4.5), Google (Gemini 3 Flash, Gemini 2.5 Flash), and Cohere (rerank and embeddings for semantic search). We also support open-source models served locally through Ollama or vLLM - including Mistral, Mixtral, Qwen and Llama - so you can run the entire RAG pipeline on-premise without sending data to external providers. You can choose the model that best fits your needs and budget, and even use different models for different tasks.
What tools does Ragen integrate with?
Ragen connects with Google Drive, HubSpot, ClickUp, Fireflies.ai, Google Calendar, and many more. Your AI assistant has access to up-to-date data from the tools you already use - no manual copy-pasting required.
Can I customize the assistant for my industry?
Yes. Ragen learns from your documents, procedures, and knowledge bases. You can create specialized assistants - e.g., one for HR, another for Sales - each with its own instructions and access to the right knowledge sources.
What if Ragen can't find the right document?
This is something we've specifically engineered against. Ragen searches your knowledge base from multiple angles simultaneously - by meaning, by exact keywords, and by overall document topic. So if your team asks "how do I cancel?" and your policy document says "terminating your plan," Ragen still finds it. If someone types an invoice number or a product code, Ragen finds the exact document - not a conceptually related one. And long documents (contracts, manuals, reports) are as findable as short ones, because Ragen generates a topic summary for each document at upload time. In practice: if the document is in your knowledge base, Ragen finds it.

Book a 30-min fit consultation

In 30 minutes, we'll show you exactly which processes in your business Ragen can automate - and what it's worth in real money.

From a real deployment

From a real deployment: One client reduced warranty claim processing from 12 hours to under 40 minutes per case. At 100 claims a month, that's over โ‚ฌ8,000 in monthly savings.

Step 1

Book Your Slot

Pick a time that works for you. No commitment, no pressure. Just a conversation about what's possible.

Step 2

See It Live

We'll walk through Ragen with your actual use case. You'll see exactly how it handles your documents and answers your team's real questions.

Step 3

Go Live in Days

Our team handles setup. You'll be up and running with your own AI assistant faster than you'd expect.

Your competitors are already automating this.

Every month you wait, they're getting faster and harder to catch up with. In 30 minutes, we'll show you exactly which processes Ragen can automate in your business - and what it's worth in real money.

Need a Custom AI Strategy?

Every business is different. Our team of AI specialists will assess your operations, identify the highest-impact opportunities, and build a roadmap tailored to your goals.

From choosing the right AI models to training your team - we guide you through every step so you see results, not just technology.

Consulting

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