What is RAG and how does it work in a company?
RAG (Retrieval-Augmented Generation) lets AI models answer questions based on your company's documents - not generic knowledge from the internet. See how it works and where it delivers real value.
Use Ragen for: Customer Support Customer Support Sales & Prospecting Marketing & Content HR & Recruitment
Why Ragen?
Your data, your infrastructure.
Documents, conversations, customer data - everything stays in your infrastructure. No external server has access.
OpenAI, Anthropic, Google, Ollama - choose your model and switch anytime. Your company isn't tied to one provider's decisions.
Data residency in the EU. Full GDPR, NIS2 and DORA compliance. Multilingual support across 24+ EU languages. Hosting in EU data centers.
Upload procedures, offers, invoices, company documents. Talk to it like a coworker.
Your team asks a question - the AI finds the answer in your company documents in seconds. No more digging through folders or pinging colleagues.
Remote teams, different departments, new people - everyone gets the same accurate information instantly. Without waiting for someone to reply.
Give the right people access to the right knowledge. Simple permissions that keep your data organized and secure.
Configure how the AI responds - tone, style, depth. It represents your company exactly the way you want, every single time.
Your sales rep gets the answer before the client call - not after. Everyone on the team works with up-to-date information, without waiting for replies. Ragen finds the right answer even when a question is phrased differently from the source document, as well as for exact references like invoice numbers, product codes or case IDs.
Stop repeating yourself. The AI shares organizational knowledge so your experts can focus on what matters most.
Everyone in the company uses it intuitively from day one. Zero post-deployment setup. Works right away.
One assistant for HR. Another for Sales. Each knows exactly what to do.
The HR assistant knows leave policies and regulations. The Sales assistant knows offers, pricing, and client history. Each focused on what matters - no noise.
A new assistant reaches selected team members instantly. New salesperson on Monday - using the Sales assistant by Wednesday.
You decide who sees which assistant. The executive assistant isn't visible to the whole company. Simple setup, zero leak risk.
Upload a new price list - the Sales assistant knows immediately. Zero manual updates.
How many assistants does your company need?
Book a ConsultationRagen Chatbot
Your customers get accurate, helpful answers 24/7 - without waiting in a queue. The chatbot knows your products, policies and FAQs better than most employees.
The Age of AI Agents
AI Agents don't just answer questions - they take action. They handle complex workflows, make decisions, and complete tasks autonomously, so your team can focus on high-value work. Here's what our AI Agents are already doing for businesses like yours:
Handles complex inquiries across all channels. Understands context, remembers history, and delivers personalized responses - without human intervention.
Automates repetitive tasks like invoice processing, onboarding workflows, and data entry. Adapts in real-time based on changing conditions.
Works around the clock without breaks or errors. Keeps operations running smoothly while your team focuses on strategy and growth.
Real problems, real results
Ragen works differently depending on your business. See how companies across Europe are using it today.
Employees ask the AI about leave policies, procedures and benefits. HR answers once - by uploading a document. The AI handles the rest, 24/7. Each department gets its own assistant with access only to what it needs.
Also used for: Sales teams, onboarding, compliance, operations
An online retailer embeds Ragen on its product pages. Customers ask about ingredients, return policies and related products. The chatbot knows every product and every procedure - and answers instantly, 24/7.
Also used for: E-commerce, service businesses, manufacturers
A property developer receives warranty claims through an online form. Ragen connects via API, checks each claim against the knowledge base and issues a decision automatically. What used to take hours per case now takes minutes.
Also used for: Document verification, product matching, invoice processing
A manufacturer gives distributors access to an AI assistant that knows product specifications, marketing guidelines and local regulations. Partners get accurate answers without calling headquarters.
Also used for: Franchise networks, agency white-label, distributor support
Not sure which use case fits your business?
In 30 minutes we'll figure it out together.
Book a consultationConnected Tools
No tab switching, no context loss. Your assistant sees all your tools at once.
Search meeting transcripts, summaries, and action items. Never miss what was discussed.
Monitor channels, search conversations, and get instant updates from your team's Slack workspace.
Connect with knowledge bases, documents, and projects in Notion. Everything accessible to your assistant.
Manage orders, inventory and multi-channel sales directly from your AI assistant. (Popular in CEE e-commerce.)
Integration with Poland's National e-Invoice System (KSeF) - mandatory for companies invoicing in Poland. Issue, receive and verify e-invoices through your AI assistant.
We're adding new integrations regularly. Tell us what you need.
Want to see how your AI assistant pulls data from all your tools in real-time?
Book a ConsultationFull Control Panel
Monitor costs, organize teams, and manage your knowledge base - all from one dashboard. No guesswork, no surprises.
Use the best AI model for each task. Switch between OpenAI, Google, Anthropic, Perplexity, and more - no vendor lock-in.
Switch between providers anytime. Use the best model for each task.
OPENAI
ANTHROPIC
PERPLEXITY
Create custom AI assistants for each department. HR, Sales, Support - each with their own knowledge base, instructions, and model.
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Instructions are optional. They customize the assistant's responses to your needs.
33% storage used
3 files uploaded
Track every AI call, token, and cost in real-time. Filter by project, user, or model. Know exactly where your budget goes.
TOTAL CALLS
50
TOTAL TOKENS
215.7K
210.0K in / 5.8K out
ESTIMATED COST
$0.1202
AVG COST / CALL
$0.0024
Tokens per Day
Cost per Day
Manage users and assign roles at the organization level. Admin, Manager, Member - each with different permissions and access.
Anna Kowalska
anna@firma.pl
Tomasz Nowak
tomasz@firma.pl
Maria Wiลniewska
maria@firma.pl
Jan Zieliลski
jan@firma.pl
Organize your company into teams - HR, Marketing, Sales. Each team gets access only to the knowledge they need.
HR
1 member
10 Mar 2026
Marketing
0 members
10 Mar 2026
Sales
3 members
10 Mar 2026
Upload PDFs, documents, and markdown files. The AI processes them automatically and makes them searchable in seconds.
Admin Panel
Ragen Admin is the central place to manage users, models, and costs. Everything you need to safely roll out AI across the company - without losing control of budgets or access.
Define monthly spend limits per model, team, and user. The system automatically blocks requests once a threshold is hit.
Enable or disable models available to users. Decide who gets access to premium models and who is limited to cheaper ones.
Manage accounts, roles, and invitations. Create organizations and teams with their own permissions and quotas.
Track token usage, costs, and user activity in real time. See exactly who is using AI in your company - and how.
Every document gets a relevance score. See the quality of your knowledge base documents and optimize content for better results.
Full audit log of every administrative action. Required for compliance and essential during security incidents.
Set a hard spending cap for each model independently - GPT-4, Claude, Gemini, or local Ollama. No more invoice surprises or runaway token usage.
Security
Your data is encrypted and stays in a secure cloud or your own infrastructure. Meet compliance requirements, protect trade secrets, and keep full control over who has access to what.
Every conversation with the assistant is encrypted. Your queries and responses stay confidential - inaccessible to anyone outside your organization.
Documents, conversations and AI models stay behind your firewall. Deploy on Ragen Cloud (EU servers) or on-premise on your own AWS, Azure or GCP infrastructure. No data leaves for external systems without your consent.
OpenAI, Azure, Anthropic, Google Vertex, AWS Bedrock, Ollama. Switch model providers without changing the system - your data and configuration stay with you.
Every employee sees only what they're authorized to access. Manage permissions at the department, team or individual user level.
Sign employees in via Google Workspace, Microsoft Entra ID or SAML. When someone leaves the company, they lose AI access automatically - no manual lists, no risk of an ex-employee still holding the keys to your knowledge base.
Meet GDPR, NIS2, DORA, SOC2, HIPAA and industry-specific regulations. Your compliance team will approve it.
Everything Your Team Needs to Win With AI
Works Everywhere
Desktop, tablet, phone - your team accesses company knowledge from anywhere. On the train, in a meeting, or at their desk. No barriers.
Blazing Fast Responses
Answers in seconds, not minutes. Our system is optimized so your team never waits - because every second counts when a customer is on the line.
Your Data, Protected
Enterprise-grade encryption, regular security audits, and GDPR compliance. Your company data is safe - we stake our reputation on it.
API & TypeScript SDK documentation
REST API and the official TypeScript SDK (@ragenai/sdk) โ OpenAI-compatible shape. Build custom integrations and automate workflows exactly the way your business needs.
import { Ragen } from "@ragenai/sdk";
const ragen = new Ragen({ apiKey: process.env.RAGEN_API_KEY });
const completion = await ragen.chat.completions.create({
assistantId: "asst_...",
messages: [
{ role: "user", content: "How do I fill out the vacation form?" }
],
});
console.log(completion.choices[0].message.content);
FAQ
If you have any questions, please don't hesitate to contact us.
In 30 minutes, we'll show you exactly which processes in your business Ragen can automate - and what it's worth in real money.
From a real deployment: One client reduced warranty claim processing from 12 hours to under 40 minutes per case. At 100 claims a month, that's over โฌ8,000 in monthly savings.
Pick a time that works for you. No commitment, no pressure. Just a conversation about what's possible.
We'll walk through Ragen with your actual use case. You'll see exactly how it handles your documents and answers your team's real questions.
Our team handles setup. You'll be up and running with your own AI assistant faster than you'd expect.
Your competitors are already automating this.
Every month you wait, they're getting faster and harder to catch up with. In 30 minutes, we'll show you exactly which processes Ragen can automate in your business - and what it's worth in real money.
Every business is different. Our team of AI specialists will assess your operations, identify the highest-impact opportunities, and build a roadmap tailored to your goals.
From choosing the right AI models to training your team - we guide you through every step so you see results, not just technology.
Latest writing on AI strategy, sovereignty and rollout for European SMBs.
RAG (Retrieval-Augmented Generation) lets AI models answer questions based on your company's documents - not generic knowledge from the internet. See how it works and where it delivers real value.
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If you have a question about how Ragen AI works, use the form - we'll reply within one business day. If you want to book a free consultation, use the link on the page.