Last Updated: February 18, 2025
Effective Date: February 18, 2025
1. Acceptance of Terms
By accessing or using Ragen.ai services, you agree to be bound by these Terms and our Privacy Policy. Use constitutes acceptance regardless of account creation. We employ clickwrap acceptance for registered users through an "I Agree" checkbox during onboarding.
2. Service Description
Ragen.ai provides:
- Cloud-based tools for building AI Chatbots and Assistants
- Integration of Retrieval-Augmented Generation (RAG) models
- Customizable AI workflows via API and Web Interface
- Compliance with all applicable AI regulations (EU AI Act)
3. AI-Specific Terms
3.1 Data Usage for Model Training
- User inputs/outputs are not used to improve our AI models
- User data like generated messages are stored secure on servers located in European Union under appropriate restrictions
3.2 Model Ownership
- Base AI models remain Provider's exclusive property (OpenAI, Anthropic, Meta etc.)
- Custom configurations/trained models belong to the creator
4. User Responsibilities
- Maintain accuracy of provided information
- Prohibited uses include:
- Generating illegal/deceptive content
- Reverse engineering API endpoints
- High-risk AI applications without prior approval
5. Intellectual Property
- Platform code/UI/underlying tech are owned by Ragen.ai
- User-generated content: Creator-owned with perpetual license to Ragen.ai for service operation
6. Data Privacy
- GDPR-compliant processing
- Data retention: 30 days post-account termination unless legally required
- Security protocols: data encryption, regular testing
7. Service Levels
- Support response times:
- Critical issues: 14 days
- API abuse/unauthorized access attempts
- Violation of AI ethics guidelines
9. Modifications
- 30-day notice for material changes via email+platform notification
- Continued use constitutes acceptance of revised terms