Last Updated: February 18, 2025
Effective Date: February 18, 2025
1. Introduction
Ragen.ai ("we", "our", "us") provides AI-powered chatbot development tools through our SaaS platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services at https://ragen.ai.
2. Information We Collect
2.1 Personal Data
- Account Information: Name, email, company details
- Payment Data: Billing address, credit card information (processed by PCI-compliant third parties)
- Technical Data: IP addresses, device information, browser type
2.2 AI-Specific Data
- Conversation Data: Inputs/outputs from chatbot interactions
- Training Data: We are not using your data to train models
- Integration Data: Third-party API credentials for connected services
3. How We Use Your Information
- Provide and maintain core SaaS functionality
- Personalize chatbot responses using behavioral patterns
- Comply with legal obligations (GDPR EU, AI Act)
4. Data Sharing
We disclose information to:
- AI Infrastructure Providers: Only necessary operational data
- Legal Authorities: When required by applicable law
5. Data Security
- Encryption: we encrypt confidential data at rest and use TLS for data in transit
- Access Controls: Role-based permissions
6. Your Rights
You may:
- Request access to personal data
- Correct inaccurate information
- Delete account data (excluding legal/audit requirements)
- Opt out of AI training data collection
- Export data via self-service tools
7. Cookies & Tracking
We use:
- Essential Cookies: Session management
- Analytical Cookies: Google Analytics (opt-out available)
8. Data Retention
- Active accounts: Retained until deletion request
- Inactive accounts: Deleted after 24 months
9. Policy Updates
- 30-day notice for material changes via email+platform notification
- Continued use constitutes acceptance of revised terms
Contact:
Data Protection Officer
[email protected]