Last Updated: February 18, 2025

Effective Date: February 18, 2025

1. Introduction

Ragen.ai (“we”, “our”, “us”) provides AI-powered chatbot development tools through our SaaS platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services at https://ragen.ai.

2. Information We Collect

2.1 Personal Data

• Account Information: Name, email, company details
• Payment Data: Billing address, credit card information (processed by PCI-compliant third parties)
• Technical Data: IP addresses, device information, browser type

2.2 AI-Specific Data

• Conversation Data: Inputs/outputs from chatbot interactions
• Training Data: We are not using your data to train models
• Integration Data: Third-party API credentials for connected services

3. How We Use Your Information

• Provide and maintain core SaaS functionality
• Personalize chatbot responses using behavioral patterns
• Comply with legal obligations (GDPR EU, AI Act)

4. Data Sharing

We disclose information to:

• AI Infrastructure Providers: Only necessary operational data
• Legal Authorities: When required by applicable law

5. Data Security

• Encryption: we encrypt confidential data at rest and use TLS for data in transit
• Access Controls: Role-based permissions

6. Your Rights

You may:

• Request access to personal data
• Correct inaccurate information
• Delete account data (excluding legal/audit requirements)
• Opt out of AI training data collection
• Export data via self-service tools

7. Cookies & Tracking

We use:

• Essential Cookies: Session management
• Analytical Cookies: Google Analytics (opt-out available)

8. Data Retention

• Active accounts: Retained until deletion request
• Inactive accounts: Deleted after 24 months

9. Policy Updates

• 30-day notice for material changes via email+platform notification
• Continued use constitutes acceptance of revised terms

Contact: Data Protection Officer hello@webamigos.pl