Deployment and support
Ragen's code is open source (Apache 2.0), so you can install it yourself. If you would rather have it simply work, stay secure and have someone accountable for keeping it that way, we do it for you. We wrote Ragen, and we know it inside out.
30 minutes. You know the scope and the price before you sign anything.
Open source
We do not sell licences. We sell the work it takes to run Ragen inside a company, and we take responsibility for it.
| Who takes care of it | On your own Free, for everyone | With us One team accountable for all of it |
|---|---|---|
| Installation in your environment | You, from the documentation | Us, at a fixed price |
| Connecting knowledge sources | You | Us, 2–3 sources |
| Permissions (who can see which documents) and team training | You | Us |
| Updates, monitoring, backups | You | Us, on an ongoing basis |
| When something stops working | Community help on GitHub | Us, response time in the contract (SLA) |
| Small changes | You | Us, a few hours a month |
| Knowledge clean-up before it reaches Ragen | You | Us, with you |
| The code is the same in both columns: Apache 2.0. | ||
The code is the same in both columns: Apache 2.0.
The offer
A deployment ends with a working system and a team that knows how to use it. The subscription keeps it that way.
That way it is clear from day one who handles updates and who to call on when something stops working.
From installation to a trained team. One price, agreed before work starts.
Price
A fixed price, quoted after a short call and before we start
On your own servers, in your own cloud account, or in a European cloud (Scaleway, OVH).
Ragen has someone looking after it, and you know who to call on.
Price
A fixed monthly fee, agreed together with the deployment
Updates, monitoring, backups, a guaranteed response time in the contract (SLA) and a few hours of changes every month.
Before we start
In every AI assistant project the hardest part is the knowledge it has to answer from: documents spread across several places, several versions of each, some of them out of date. An assistant is only as good as its sources, so we help you put them in order before they reach Ragen.
If your company is a software house or an implementation partner and you want to offer Ragen to your clients, let's talk about working together.
In 30 minutes we agree where Ragen should run, which knowledge sources to connect first and what level of maintenance makes sense. Then you get a quote.