FAQ
Frequently Asked Questions
If you have any questions, please don't hesitate to contact us.
What can Ragen actually do for my business?
Ragen turns your company documents into an AI-powered knowledge base that anyone on your team can query instantly.
Faster Decisions: Your team gets accurate answers in seconds instead of hours spent searching through files and asking colleagues.
Better Customer Experience: Deploy an AI chatbot that knows your products and policies - available 24/7 with personalized, context-aware responses.
Higher Productivity: Automate information retrieval and repetitive tasks so your team can focus on work that actually moves the needle.
Faster Decisions: Your team gets accurate answers in seconds instead of hours spent searching through files and asking colleagues.
Better Customer Experience: Deploy an AI chatbot that knows your products and policies - available 24/7 with personalized, context-aware responses.
Higher Productivity: Automate information retrieval and repetitive tasks so your team can focus on work that actually moves the needle.
How quickly can we get started?
Fast. Book a 30-minute demo and we'll show you how it works with your specific use case. Most teams are up and running within days, not months.
Is Ragen safe for my company data?
Absolutely. Ragen is GDPR-compliant, encrypts data, and controls access at the team and role level. For companies with the highest security requirements, we offer on-premise installation - your data never leaves your infrastructure.
How many people can use Ragen at the same time?
No limits. Ragen is designed for teams of any size - from small businesses to enterprises with thousands of employees. You can create teams, assign roles, and control who has access to what information.
How is Ragen different from ChatGPT?
ChatGPT is a general-purpose AI assistant trained on the internet. Ragen is a company AI assistant that knows your business specifically.
A few things that make it meaningfully different:
It answers from your documents - not general internet knowledge. Upload your procedures, policies, contracts, and knowledge base. Ragen answers from those.
It finds the right document even when you phrase the question differently from how it was written. Ask "how do I cancel?" and Ragen finds the policy that says "terminating your plan." Ask for invoice FV-2024-001 by number and it finds exactly that document - not a conceptually similar one.
Long documents don't get lost. A 200-page contract is as findable as a one-page memo, because Ragen understands what each document is about as a whole - not just which words appear inside.
Plus: access control per department, integrations with your existing tools, and the ability to deploy a customer-facing chatbot - all from one platform.
A few things that make it meaningfully different:
It answers from your documents - not general internet knowledge. Upload your procedures, policies, contracts, and knowledge base. Ragen answers from those.
It finds the right document even when you phrase the question differently from how it was written. Ask "how do I cancel?" and Ragen finds the policy that says "terminating your plan." Ask for invoice FV-2024-001 by number and it finds exactly that document - not a conceptually similar one.
Long documents don't get lost. A 200-page contract is as findable as a one-page memo, because Ragen understands what each document is about as a whole - not just which words appear inside.
Plus: access control per department, integrations with your existing tools, and the ability to deploy a customer-facing chatbot - all from one platform.
Can I track how my team uses AI?
Yes. Ragen Admin shows detailed statistics - how many queries each team makes, which models are most used, and how trends change over time. This helps optimize costs and measure ROI on your AI investment.
Where can I deploy Ragen?
Anywhere you need it. Use our cloud platform for quick setup, or install Ragen on your own infrastructure for complete data control. It works with AWS, Azure, Google Cloud, or your own servers. Your team uses the AI Assistant, and your customers interact with the Chatbot on your website.
What AI models does Ragen support?
Ragen works with leading AI models - OpenAI (GPT-5.4, GPT-5.4 nano, GPT-5.3 chat), Anthropic (Claude Opus 4.6, Claude Sonnet 4.6, Claude Haiku 4.5), Google (Gemini 3 Flash, Gemini 2.5 Flash), and Cohere (rerank and embeddings for semantic search). You can choose the model that best fits your needs and budget, and even use different models for different tasks.
What tools does Ragen integrate with?
Ragen connects with Google Drive, HubSpot, ClickUp, Fireflies.ai, Google Calendar, and many more. Your AI assistant has access to up-to-date data from the tools you already use - no manual copy-pasting required.
Can I customize the assistant for my industry?
Yes. Ragen learns from your documents, procedures, and knowledge bases. You can create specialized assistants - e.g., one for HR, another for Sales - each with its own instructions and access to the right knowledge sources.
What if Ragen can't find the right document?
This is something we've specifically engineered against. Ragen searches your knowledge base from multiple angles simultaneously - by meaning, by exact keywords, and by overall document topic. So if your team asks "how do I cancel?" and your policy document says "terminating your plan," Ragen still finds it. If someone types an invoice number or a product code, Ragen finds the exact document - not a conceptually related one. And long documents (contracts, manuals, reports) are as findable as short ones, because Ragen generates a topic summary for each document at upload time. In practice: if the document is in your knowledge base, Ragen finds it.