Who is Ragen for?

Ragen for companies that treat knowledge as a competitive advantage

A secure AI assistant for companies that need to keep their documents under their own control. It knows your documentation, procedures and project history — and can answer anyone on your team based on it. With source citations. With data kept in the EU or on your own infrastructure. Without sending anything to ChatGPT.

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  • Data in eu-central-1
  • GDPR and NIS2 compliant
  • Data in your network
  • EU-based support

Is this you?

Do these situations sound familiar?

Ragen isn't for everyone. But if any of the scenarios below sounds familiar — we're probably talking about you.

Company knowledge is everywhere and nowhere

The spec for that product was in an email. Or in SharePoint. Or only Pieter from production knows it — but Pieter is on vacation. A new hire spends the first three months asking the whole team about things that are documented but impossible to find. Experts spend 20–30% of their day doing archaeology instead of their actual job.

How we solve it. Ragen indexes everything you have — Drive, SharePoint, emails, PDFs, scans — and answers in seconds, showing exactly which file the answer came from.

Your team is already pasting company data into ChatGPT — and it worries you

You know sales reps paste offers into ChatGPT to "polish them faster." HR drops candidate CVs in there. Someone probably pasted in the contract with your key account. Nobody is doing this in bad faith — it's just convenient. But GDPR, NIS2 and trade secrets aren't concepts you want to explain after an incident.

How we solve it. Ragen gives your team the same convenient experience as ChatGPT, but the data stays in the EU and never trains any model.

Experts answer the same question for the 50th time

The technical director gets a third email this week with the same question about assembly parameters. The accountant explains expense rules for the fifth time. Customer support gets the same warranty questions even though they're in the T&Cs. The most expensive people in the company act as a search engine.

How we solve it. Ragen takes over the "first line" of answers to questions whose answers are already in your documentation. The expert steps in only where they're really needed.

An audit demands "show me where you got that from"

A generic chatbot will give an answer, but it won't say where it came from. For ISO audits, NIS2 reviews, a customer dispute or internal investigation — that's not enough. You need to know which document, which version, who approved it.

How we solve it. Every Ragen answer includes links to the source documents and passages it was based on. Full audit log of queries and responses. Access control per department.

You don't want company data outside the EU

American tools — technically excellent, but data ends up in the US. Billing in dollars, a DPIA written as a formality, reputational risk if it comes out that customer documentation is being processed outside the EU. For companies under NIS2 this isn't a "commercially justified choice" — it's a disqualifier.

How we solve it. The full architecture in the EU, on your own infrastructure: vector store, language models, the application, backups. Invoices from an EU-based entity. Data processing agreement under GDPR.

Recognise at least two of these scenarios?

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Which industries?

Industries where Ragen fits best

Ragen fits any industry where you have documented company knowledge. We focus, though, on three profiles where we see the largest, fastest and easiest-to-measure return on deployment.

B2B manufacturing and technical distribution

Manufacturers of components, systems and equipment. Distributors with catalogues of several thousand items. Companies where "product knowledge" means thousands of datasheets, manuals, variants and complaint histories.
Typical use cases
  • A sales rep on a call checks the specs of a 2019 product — without digging through the archive
  • A field technician finds the replacement procedure for a specific model from their phone
  • The complaints team instantly checks whether a given issue has occurred before and how it was resolved
  • A new production hire is onboarded by AI with access to ISO documentation and workplace instructions

Professional services

Law and tax firms. Accounting offices. Consulting, engineering and design firms. Organisations where expert knowledge is the product — and every consultant / lawyer / accountant works from an archive of precedents, opinions and templates.
Typical use cases
  • A lawyer checks whether the firm has seen a similar case before — with citations of specific opinions and filings
  • A tax advisor finds a 2021 interpretation that fits a current client case
  • A senior consultant onboards a junior faster — AI answers the "standard" questions instead of the mentor
  • A project team pulls historical estimates for similar scopes
Why it fits
Professional secrecy, GDPR and NIS2 aren't optional. Data outside the EU is a dealbreaker. Source citation isn't a "feature" — it's a compliance requirement.

Logistics and B2B e-commerce

Logistics operators, transport companies with fleets. E-commerce with large catalogues, after-sales support and multiple channels. Procedural organisations where "how do I do this" has to be available 24/7 — including for a driver at 2 a.m.
Typical use cases
  • A driver asks the assistant about a procedure for a specific situation instead of calling dispatch
  • A new warehouse worker is onboarded by AI with access to instructions and H&S rules
  • B2B customer support uses the full order history and commercial agreements for a specific partner
  • The board has an analytical assistant on top of operational reports

Don't see your industry?

Ragen works anywhere you have documented company knowledge. The three industries above are where we see the biggest potential and the shortest time-to-value. If your company has at least several hundred documents in digital form and a clear decision-maker on the business side — let's talk.

Describe your case

Fit limits

Who is Ragen NOT for?

We respect your time. If you recognise yourself in any of the below — we're probably not a good partner (yet).

  • Companies where all knowledge lives exclusively in people's heads — with no digital documentation. Ragen organises existing knowledge; it doesn't create it.
  • Organisations looking for a customer-facing website chatbot for external users — that's a different product category.
  • Use cases that need real-time transaction analysis, BI or numerical dashboards — that's not a RAG use case.
  • Companies without a clear business decision-maker or without access to internal documentation — a pilot has nothing to anchor to.

Who usually asks about Ragen?

Ragen lands fastest in companies where the rollout decision is owned by someone whose remit already covers process optimisation and responsibility for organisational knowledge.

Owner / CEO of a B2B company who treats company knowledge as a strategic asset

Scope: Knowledge-heavy company where experts are the core of the business.

Cares about: Resilience against knowledge loss, operational continuity, independence from external vendors.

When? Key person leaving, an audit, attrition in the expert team, plans to scale.

COO / Operations Director who sees daily how much time the team loses searching for information

Scope: Operations, B2B customer support, logistics, distribution.

Cares about: Procedures available 24/7, consistent answers, shorter onboarding, less dependence on individual experts.

When? Team scaling, rising volume of expert questions, ISO or NIS2 rollout.

Head of IT / CTO — the technical gatekeeper, responsible for data security and compliance

Scope: IT architecture, information security, regulatory compliance.

Cares about: Data in the EU, per-department access control, audit log, no vendor lock-in.

When? Security incident, audit, NIS2 requirement, board pressure to roll out AI without losing control.

Self-check

Check whether your company is ready for Ragen

If you checked at least 4 boxes — Ragen will likely solve a real pain in your company. Let's talk.

Book a 30-min fit consultation

If this sounds like you — let's start a conversation

30 minutes. No pitch deck. We talk about your documentation, your team and whether a Ragen pilot makes sense — even if the answer is "not yet."

Book a 30-min fit consultation Download the readiness checklist (PDF)

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